MOROCCAN CRAFT DREAM Ltd
Legal name: MOROCCAN CRAFT DREAM Ltd
Company number: 13408156
Registered address: 71–75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom
Email: support@moroccancraftdream.com
Website: https://moroccancraftdream.com
MOROCCAN CRAFT DREAM Ltd is a company registered in England and Wales.
By accessing our website, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by:
- these Terms & Conditions,
- our Privacy Policy,
- and all applicable laws and regulations.
If you do not agree with these Terms, you must not use our website or services.
These Terms constitute a legally binding agreement between you (“you”, “the customer”) and MOROCCAN CRAFT DREAM Ltd (“we”, “us”, “our”).
These Terms are governed by and interpreted in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, without prejudice to any mandatory consumer rights allowing you to bring proceedings in your country of residence where applicable.
Nothing in these Terms limits or excludes your statutory rights as a consumer.
In particular, under UK law (including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013):
- Products must be as described, of satisfactory quality, and fit for purpose.
- You may have rights to cancel, return, repair, replace, or obtain a refund in accordance with the law.
These statutory rights apply independently of any commercial return policy we may offer.
When you place an order on our website, this constitutes an offer to purchase.
An automated order confirmation email acknowledges receipt of your order but does not constitute acceptance.
A legally binding contract is formed only when we dispatch the goods and send you a confirmation of shipment.
We reserve the right to refuse or cancel any order prior to dispatch, including but not limited to cases of:
- product unavailability,
- pricing or description errors,
- payment verification issues,
- suspected fraud,
- breach of these Terms,
- legal or regulatory restrictions.
If payment has already been taken, a full refund will be issued.
All prices displayed on our website:
- are shown in the currency indicated,
- apply only at the time the order is placed,
- may be changed at any time without prior notice.
Payment must be made in full at the time of ordering using the payment methods made available at checkout.
We do not store payment card details. Payments are processed securely by authorised third-party payment providers.
Orders are processed and shipped within a reasonable timeframe after payment confirmation.
Delivery times provided on the website or by email are estimates only and do not constitute a contractual guarantee.
For international shipments:
- customs duties, import taxes, or other charges may apply depending on the destination country,
- such charges are the responsibility of the customer,
- delays caused by customs or authorities are outside our control.
If delivery fails due to incorrect information provided by the customer or absence at delivery, additional shipping costs may apply. Shipping fees already incurred are non-refundable.
In accordance with the Consumer Contracts Regulations 2013, consumers have the right to withdraw from a distance contract within 14 days from the day after receipt of the goods, without giving a reason.
To exercise this right, you must notify us in writing before the withdrawal period expires.
Returned items must be unused, in original condition, and returned within 14 days of notification.
Return shipping costs are borne by the customer unless the goods are defective or incorrect.
If your item is defective or doesn't match the description, you can request a return within 48 hours of delivery, and we will cover the return shipping costs.
If you receive a product that is defective or not as described, you must contact us promptly and provide reasonable evidence of the issue.
Where a defect is confirmed, we will offer, in accordance with the law:
repair,
replacement,
or refund.
Natural variations in handmade or leather products (including colour tone, texture, softness, or grain) do not constitute defects.
Nothing in these Terms excludes or limits our liability for:
death or personal injury caused by negligence,
fraud or fraudulent misrepresentation,
any liability that cannot be excluded under applicable law.
Subject to the above, our total liability arising out of or in connection with any order shall be limited to the amount paid for the relevant product.
We shall not be liable for indirect or consequential losses, including loss of profit, loss of data, or loss of opportunity, to the extent permitted by law.
All content on this website, including text, images, designs, logos, trademarks, and software, is the property of MOROCCAN CRAFT DREAM Ltd or its licensors and is protected by intellectual property laws.
You may use the website for personal, non-commercial purposes only. Any unauthorised use, reproduction, or distribution is prohibited.
You agree not to use the website in any way that is unlawful, fraudulent, harmful, or interferes with the operation or security of the site.
We reserve the right to suspend or terminate access to the website if these Terms are violated.
Your personal data is processed in accordance with our Privacy Policy, which forms an integral part of these Terms.
We shall not be liable for failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, strikes, transport disruptions, governmental actions, or system failures.
We may update these Terms from time to time. The version published on our website at the time of your order will apply.
Continued use of the website after changes are published constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and any additional terms displayed at checkout, constitute the entire agreement between you and MOROCCAN CRAFT DREAM Ltd regarding the use of our website and the purchase of products.
For any questions regarding these Terms or your order, please contact: