MOROCCAN CRAFT DREAM Ltd
At MOROCCAN CRAFT DREAM ("we", "our", "us"), we are committed to protecting your privacy and ensuring a safe shopping experience. This Privacy Policy and Terms of Sale explain how we handle your personal data in accordance with UK GDPR and the Data Protection Act 2018.
MOROCCAN CRAFT DREAM Ltd
Company Number: 13408156
Registered Address: 71-75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom
Email: support@moroccancraftdream.com
Website: https://moroccancraftdream.com
For questions regarding data protection or your order, please contact us at the email above.
We collect personal information necessary to provide our services:
Name, email, phone number
Billing and shipping address
Payment information
Order history and communications
Technical data (IP address, browser type, device information)
Website usage data via cookies
We process your data for the following purposes:
Order fulfillment and payment processing (Legal basis: contract performance)
Customer support (Legal basis: contract performance)
Marketing communications (email, ads) (Legal basis: your consent)
Website improvement (Legal basis: legitimate interests)
Legal compliance and fraud prevention (Legal basis: legal obligation)
We use essential cookies to operate our website. With your consent, we may use additional cookies for analytics and marketing. You can manage your preferences through your browser settings.
We do not sell your personal data. We may share information with trusted service providers, including payment processors, e-commerce platforms, marketing tools, shipping carriers, and hosting providers.
All third parties process data on our instructions and in compliance with data protection laws.
Some data may be processed outside the UK. When this occurs, we ensure appropriate safeguards such as Standard Contractual Clauses to maintain adequate protection.
Personal data is retained for as long as necessary to fulfill the purposes described above, or as required by law. Data is then securely deleted or anonymized.
Under UK GDPR, you may:
Access your personal data
Request corrections
Request deletion
Object to processing
Withdraw consent
Request data portability
To exercise your rights, contact us at support@moroccancraftdream.com. You may also lodge a complaint with the competent supervisory authority.
We implement reasonable security measures to protect your data. However, no internet transmission is completely secure.
Our services are not intended for individuals under 16 years of age.
Orders are typically processed within 1 business day and shipped via international carriers. Delivery times are estimates only. Tracking information is typically provided after dispatch.
Note: Shipping is generally free for most items; certain large or volumetric items may incur shipping fees, which will be clearly indicated at checkout.
- Notify us within 2 days of delivery with photographic evidence
- Return request should be made within 14 days of delivery, unless a longer period is required by applicable law
- Items must be unused and in original condition
- We cover return shipping for verified defects
- Returns may be considered within 14 days of delivery, or longer if required by applicable law
- Items must be unused and in original condition
- Return shipping costs are the customer’s responsibility
- Original shipping fees are non-refundable
All return requests are subject to verification and approval.
In cases where an order has been shipped or collected by the carrier but cannot be released or delivered due to missing, incorrect, or unconfirmed delivery information (including email address, phone number, or physical address), the shipment may be temporarily held by the carrier.
If the customer does not provide the required confirmation within a reasonable timeframe, or if the delivery is refused by the customer, the carrier may classify the shipment as cancelled or returned in accordance with international logistics regulations.
Any cancellation, storage, handling, or return fees imposed directly by the carrier in such circumstances are not included in the original shipping costs and are outside of our control. Where applicable, these carrier-imposed fees will be deducted from the order amount prior to processing any refund.
Orders that are intentionally refused at delivery are not eligible for a full refund, in line with international shipping practices and our existing Shipping & Return Policy. (this applies also to all orders marked as “refused” by the shipping carrier)
Our liability is limited to the value of your purchase to the extent permitted by law. We are not responsible for delays or losses caused by carriers or circumstances beyond our control. Nothing in this policy limits your statutory rights under applicable consumer protection laws.
We may update this policy from time to time. The current version on our website will always apply.
Effective: January 2026
These terms are governed by the laws of England and Wales.
By using our website or services, you acknowledge that you have read and agree to this Privacy Policy and Terms of Sale.